How to Use the Online Bill Payment Service
The first step to taking advantage of the online bill payment service is to register your account. To do this, click the View/Pay My Bill link. This brings you to the Account Login page. You will need to refer to information on your latest utility bill in order to complete the signup process. Simply click “Register now!” to begin the account registration process. Required fields are denoted by double asterisks. Once you have complete the account registration form, press submit to create your account.
My AccountOnce you login, you will see the My Account page. From this page, you can view a number of things including:
Account InformationYou can view your account number, service address, mailing address, and even edit your profile. To edit your profile, click the Edit Profile link. From here, you can edit the information you entered while registering your account.
Account StatusYou can view your current bill’s due date, any past due balance, current charges, and your total balance due.
Account HistoryTo view your account history, click on the bill icon below View History. Once you click on this icon, you will see your Payment History and Usage History. To get back to the My Account page, click Back to Account Details.
View/Pay BillIn order to view and/or pay your bill, click on the bill icon below Pay Bill. Once you click on this icon, you will see your current charges and payment methods available to you.
Paying Your Bill1. Click on the bill icon below Pay Bill on the My Account page.2. Note the amount due for this bill. You may change the amount you are paying this month, by entering a new amount in the Payment area.3. Choose a payment method and press Next.
Past DueYour past due payment must be in our office by 4:00 pm on the final payment date in order to prevent termination of your utility service. If your account becomes past due and you are not able to make the full payment before the final payment date, you must call our office prior to 4:00pm on the final payment date.
If your payment is past due, paying online will not relinquish responsibility for any penalties or late fees.Shut OffIn the event that your service is terminated for non-payment of a delinquent bill, the full balance plus a reconnection fee will be required in our office before services can be turned on.
Our field personnel will make every effort to reconnect your services the same day your payment is received.
Pay with Debit/Credit Card1. Enter the information required and double check all information to ensure a successful transaction. 2. Press Submit Transaction to submit the information. (WARNING! Only click this button once to avoid multiple charges! The transaction may take several minutes to complete.)3. Once the payment is complete, you will see the Thank You screen confirming that your payment was made. You can then click My Account to view the current status of your payment. You will notice that the bill icon below Pay Bill has now been replaced with the status of your payment. Immediately following your payment submission, your status will read “Pending”.4. Once the payment has been processed and posted, the Pay Bill area, including the “Pending” status, will be removed. However if you paid an amount less than that which is due, once the “Pending” status is removed, this link will remain active so that the remaining charges can be paid.
Frequently Asked Questions
Q. What is the Online Bill Payment Service?A. Our Online Bill Payment Service allows you the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.
Q. Is e-Bill secure?A. There are several methods used to ensure that your e-Bill account information is secure:
• Sign-in ID and Password:Your username and password are unique identifiers that only you know. As long as your username and password isn’t shared with anyone, no one can sign in as you.
• SSL: We use SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.
• Encryption: We use 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.
Q. Are credit cards accepted for payment?A. Yes, credit cards are accepted as payment. Simply choose this payment method when paying your bill online.
Q. What if I’ve received a disconnection notice or have been disconnected?A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.
Q. Whom do I contact if I have questions about my e-Bill?A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.
Q. What do I do if I paid my bill with e-Bill, but it still shows owing online?A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.
Q. How do I update my email address or other personal information?A. This information can be updated online via the My Account page. In the Account Settings section, click Edit Profile to edit your online profile. Also, please contact a customer service representative to confirm these changes in our office as well. Our contact information can be found on the Contact Us page.